What’s required to host Airbnb Services

Airbnb Services are incredible services to make a guest’s stay more special. Service categories include chefs, photography, massage, spa treatments, personal training, hair, makeup, nails, prepared meals, and catering. 

Services are vetted for quality, and hosts, co-hosts, and listings are expected to meet our standards and requirements. Here’s what we’ll ask of you as a host or co-host.

• Identity verification: Verify your identity and, where applicable, pass background checks and other vetting.
• License and certification: Maintain valid licenses, insurance, and certifications for your service. Provide proof when required.
• Experience: Have a minimum of 2 years of relevant experience, career achievements, and education.
• Reputation: Maintain a high-quality reputation, as reflected in things like outstanding guest feedback, with additional consideration given to awards and features in publications or other forms of recognition.
• Portfolio: Share photos that highlight your work experience when you create your listing.* Choose images that illustrate your process and preparation, tools or equipment, and business location if you plan to have guests come to you.

• Photos: Submit at least 5 high-quality photos, including one photo for each offering, that give clear, realistic ideas of the service you provide.* If you’re a photographer, you must submit at least 15 photos.
• Title: Explain what the service is and who’s providing it. Start with a few descriptive words and include your first name at the end.
• Expertise: Describe why you’re uniquely qualified to host your service. Be direct, succinct, and specific.
• Offerings: Add at least one offering. We recommend adding 3 offerings at a range of prices—entry, standard, and premium—per listing. Highlight specific details like ingredients, techniques, equipment, or materials in your descriptions, so guests know what they’re buying.

Service submissions and changes made to approved listings will be reviewed.

• Bookings: Honor guest reservations and avoid canceling for preventable reasons.
• Listing: Maintain an accurate listing, including the location, guest requirements, and the start and end times of the service.
• Messaging: Communicate with guests in a timely manner. Let guests know if you’re bringing someone to assist you during the service, with enough notice for them to cancel without a fee.
• Safety: Deliver proper training and instruction to prevent injury, provide clean equipment, and have a plan for dealing with emergencies. Set an appropriate guest age requirement for your offerings as needed.
• Location: Respect the place where you’re providing the service. Don’t damage property and clean up after yourself.

The vetting process is ongoing. In addition to what’s outlined above, you also need to comply with Airbnb’s Terms of Service and Host Ground Rules and Hosting Safety Policies.

If our standards and requirements aren’t met, we may issue warnings and suspend or remove listings or host accounts. Read the full Airbnb Services standards and requirements.

*If you provide a massage or spa service, you’ll select photos from a library of pre-approved professional photos that illustrate these services.

Information contained in this article may have changed since publication.