Expanding your hosting business

As your hosting business grows, you’ll want to find ways to increase bookings and continue to expand.

Hosting on Airbnb can help support your business goals, whether you’re adding new or existing properties or investing in current listings.

• Popularity with guests: Guest demand remains strong. Nights and Experiences booked increased 14% in July, August, and September 2023 compared to the same months in 2022.*
• Steady growth: Airbnb Hosts earned more than $19 billion USD during July through September 2023 alone. As of November 2023, we continued to see double-digit percentage increases in the number of active listings on Airbnb across all regions and market types.*
• Investing in customer service: In summer 2023, we answered 94% of calls in English and nine other languages within two minutes. In November 2023, we started matching callers with customer service agents who can resolve specific issues faster.*
• Continuing to improve: We’ve collected millions of pieces of feedback on how to improve Airbnb. Since we started our twice-a-year product releases in 2021, we’ve launched more than 350 new features and upgrades.

Once you have three or more listings, Airbnb Market Associates can help you grow your business.

Market Associates can: 

• Help you add new properties to Airbnb
• Support setting up your listings optimally
• Answer questions about professional hosting
• Share insights on booking trends and best practices
• Provide information about Airbnb policies and professional hosting product updates

Please note that Market Associates can’t help with customer service issues, like problems with existing reservations or similar account questions. 

To get help from a Market Associate, email us and share where you’re located and how many listings you have. Be sure to use the email address associated with your Airbnb account. We’ll get back to you to schedule a call. 

*According to the Airbnb 2023 Q3 earnings report 

If you use API-connected software, you’ll be able access these features from your software if your provider has integrated them. If not, contact your provider to find out when they’ll be available.

Information contained in this article may have changed since publication.