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    Wait times are longer than usual right now
    Due to the coronavirus (COVID-19), we’re currently receiving a high number of requests and working with reduced staff. If you have a reservation that is more than 72 hours away, please contact us closer to your check-in date so we can support those needing immediate help. To change or cancel a reservation, go to your trips page or hosting dashboard.

    Why isn't a reference appearing on my profile?

    References are no longer active. However, if you already had references, they will remain on your profile, but won't be displayed publicly.

    A reference is statement on your profile from friends, family members, and colleagues that helps guests become comfortable staying with you. References are different from reviews, which hosts and guests write after a completed trip, and referrals, which let you earn credit for inviting people to Airbnb.

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