If my travel plans change because of COVID-19, what are my cancellation options?

To find out what your current cancellation and refund options are, go to cancel your reservation and choose My travel plans have changed due to the COVID-19 pandemic.

You will always have these options:

Refund according to your host’s cancellation policy
Full cash refund by submitting official documentation for review

Depending on the booking and check-in dates for your reservation, you may be shown one or more of the following options:

Extenuating circumstances travel credit
Ask your host for a full refund

Our community support team will only be able to offer you the same options you have online.

If you are sick due to a COVID-19 infection, this is always covered under our standard Extenuating Circumstances Policy, and you can choose “I have an extenuating circumstance” when you cancel.

Asking your host for a larger refund

If your reservation doesn’t qualify for a full refund, you can always message your host to find out if they’re willing to give you an additional refund through the Resolution Center.

Did you get the help you needed?

When will I get my refund?

While they are issued almost immediately, most refunds arrive within 10 days, but for some payment methods and regions, it might take longer…

Booking and traveling

How do I refund my guest?

How you refund a guest depends on whether it’s before or after their trip.

Hosting stays

Extenuating Circumstances Policy and the coronavirus (COVID-19)

Find details of the coverage for COVID-19 under our extenuating circumstances policy.

Booking and traveling