When you’ll get your refund
Good news—if you’re eligible for a refund, we'll send your refund as soon as you cancel, to the payment method you used when you booked the reservation. Your bank or credit card issuer may take longer to get it to you. It all depends on how you paid and where you live.
Track your credit card refund
If your refund doesn’t appear in your bank account based on the refund timelines below:
- Log in to your account.
- Go to Your payments page and select the payment transaction
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
Or
- Log in to your account.
- Go to Trips and select the trip
- Click Track refund
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
If your refund doesn’t appear in your bank account based on the refund timelines below:
- Log in to your account.
- Go to Your payments page and select the payment transaction
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
Or
- Log in to your account.
- Go to Trips and select the trip
- Tap Track refund
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
If your refund doesn’t appear in your bank account based on the refund timelines below:
- Log in to your account.
- Go to Your payments page and select the payment transaction
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
Or
- Log in to your account.
- Go to Trips and select the trip
- Tap Track refund
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
If your refund doesn’t appear in your bank account based on the refund timelines below:
- Log in to your account.
- Go to Your payments page and select the payment transaction
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
Or
- Log in to your account.
- Go to Trips and select the trip
- Click Track refund
- On the refund status page, you’ll find an ARN that confirms your bank has accepted the refund.
- Share the ARN with your bank
Refund timelines
24 hours
- Airbnb for Work credit
- Airbnb gift credit
- Hongbao credit
- PayPal
1 business day
- Alipay
- WeChat Pay
Up to 5 business days
- iDEAL
- Sofort Überweisung
5-7 business days
- Klarna
Up to 15 business days
- Major credit cards, including prepaid credit and debit cards
- Other payment methods
- Apple Pay
- Google Pay
- Postepay
Up to 2 credit card statements
- Aura
- Elo
- Hipercard
- Major credit cards in Brazil only
Note: If your original payment method’s account was closed, the refund sent by Airbnb won’t process. If this happens, you can contact Airbnb to step in and help.
Related articles
- Guest
Refunds for cancellations
Find out more about your refund for a cancelled trip or experience. Tracking refunds and receipts
Who likes searching through their wallet to find a receipt? No one! We’re here to help make it easy.- Guest
Automatic refunds
We’ll automatically send any eligible refund to the payment method you used when you booked the reservation.